Useful Contacts
Emergency Services:
999
Non-emergency Services:
Police - 101
Medical - 111

Call: 0300 123 1100
Advisory, Conciliation and Arbitration Service
Advice, training and other services to help prevent or resolve workplace problems.

Brook
Sexual health & wellbeing for under 25s

Frank
Helps you find out everything you might want to know about drugs (and some stuff you don't).
Call: 0300 123 6600
Text: 82111

Stonewall
Supports individuals to make a difference for LGBT people at work, at home and in their communities.

Call: 0300 123 3393
Mind
Charity which works to improve quality of life for those with mental health difficulties.

Call: 0808 800 2222
Bullying UK
Information for victims and their families.

Samaritans
Offers confidential advice and support to anyone in distress 24 hours a day, 365 days a year.
Call: 116 123

Call: 0808 808 1677
Cruse Bereavement Care
A charity that focuses on helping those who have suffered a loss.

Shelter
Advice, support and legal services for people struggling with bad housing or homelessness.
Call: 0808 800 4444

Childline
A free 24-hour counselling service for children and young people up to their 19th birthday.
Call: 0800 1111

The Prince’s Trust
Helps 11 to 30-year-olds who are unemployed or struggling at school to transform their lives.

Suzy Lamplugh Trust
Helping reduce the risk of violence and aggression through campaigning, education and support.
Call: 0808 802 0300

The Survivors Trust
A group of agencies which support survivors of rape, sexual violence or childhood sexual abuse.
Call: 0808 801 0818

The National Centre for Domestic Violence
Specialises in helping victims of domestic violence obtain orders to protect them from further abuse.
Call: 0800 970 2070
Text NCVD to 60777

Relate
Relate help people of all ages, backgrounds and orientations to strengthen their relationships.
Call: 0300 0030 396

Citizens Advice
Free, confidential and impartial advice to everyone on their responsibilities and rights.

National Debtline
An independent charity, dedicated to providing free debt advice to people across the UK.
Call: 0808 808 4000

MoneySavingExpert
Provides information and journalistic articles enabling people to save money.
Discount Cards

Apprentice Extra
As an apprentice, you can apply for the National Union of Students’ (NUS) Apprentice extra card. It costs from £11 and will give you great discounts for 12, 24 or 36 months depending on the card you purchased.
Visit NUS Extra for more information or to apply. You will need a valid email address, your debit/credit card and a recent photo of yourself. For your Place of Apprenticeship Study, please choose The Real Apprenticeship Company Limited.
Apprentice Oyster Card
If you live in a London Borough and are aged 18 or over, you can apply for an Apprentice Oyster Card too, which costs £20 and will give you 30% off adult-rate Travel cards and Bus & Tram Pass season tickets.
You will need:
-
Our UK Provider Reference Number (UKPRN) (TRAC’s UKPRN is 10030670)
-
Your Unique Learner Number (ULN)*
-
A London borough address
-
An active email address
-
A digital photo
* You can find your ULN on the Personal Learning Record. If you’re having trouble finding it, ask your Learner Manager /Apprentice Coach or call us.

Railcards
Although there is no apprentice-specific card for national discount rail travel, these Railcards offer great savings.
For a full list of the Railcards available, please visit Railcard.co.uk
16-17 Saver
£30 for 1 year only
Get 50% of all train fares
16-25 Railcard
£30 for 1 year or £70 for 3 years
1/3 off rail travel
26-30 Railcard
£30 for 1 year only
Get 50% of all train fares
Network Railcard
£30 for 1 year only
1/3 off rail fares in London and the South East