Useful Contacts
Emergency Services:
Non-emergency Services:
Police - 101
Medical - 111

Call:  0300 123 1100

Advisory, Conciliation and Arbitration Service

Advice, training and other services to help prevent or resolve workplace problems.



Sexual health & wellbeing for under 25s

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Helps you find out everything you might want to know about drugs (and some stuff you don't).

Call:  0300 123 6600

Text: 82111



Supports individuals to make a difference for LGBT people at work, at home and in their communities.

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Call:  0300 123 3393


Charity which works to improve quality of life for those with mental health difficulties.

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Call:  0808 800 2222

Bullying UK

Information for victims and their families.



Offers confidential advice and support to anyone in distress 24 hours a day, 365 days a year.

Call:  116 123

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Call:  0808 808 1677

Cruse Bereavement Care

A charity that focuses on helping those who have suffered a loss.



Advice, support and legal services for people struggling with bad housing or homelessness.

Call: 0808 800 4444



A free 24-hour counselling service for children and young people up to their 19th birthday.

Call:  0800 1111

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The Prince’s Trust

Helps 11 to 30-year-olds who are unemployed or struggling at school to transform their lives.


Suzy Lamplugh Trust

Helping reduce the risk of violence and aggression through campaigning, education and support.

Call:  0808 802 0300


The Survivors Trust

A group of agencies which support survivors of rape, sexual violence or childhood sexual abuse.

Call:  0808 801 0818

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The National Centre for Domestic Violence

Specialises in helping victims of domestic violence obtain orders to protect them from further abuse.

Call:  0800 970 2070

Text NCVD to 60777



Relate help people of all ages, backgrounds and orientations to strengthen their relationships.

Call:   0300 0030 396

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Citizens Advice

Free, confidential and impartial advice to everyone on their responsibilities and rights.

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National Debtline

An independent charity, dedicated to providing free debt advice to people across the UK.

Call:  0808 808 4000



Provides information and journalistic articles enabling people to save money.

Discount Cards

Apprentice Extra

As an apprentice, you can apply for the National Union of Students’ (NUS) Apprentice extra card. It costs from £11 and will give you great discounts for 12, 24 or 36 months depending on the card you purchased. 

Visit NUS Extra for more information or to apply.  You will need a valid email address, your debit/credit card and a recent photo of yourself.  For your Place of Apprenticeship Study, please choose The Real Apprenticeship Company Limited.

Apprentice Oyster Card

If you live in a London Borough and are aged 18 or over, you can apply for an Apprentice Oyster Card too, which costs £20 and will give you 30% off adult-rate Travel cards and Bus & Tram Pass season tickets.


You will need:

  • Our UK Provider Reference Number (UKPRN) (TRAC’s UKPRN is 10030670)

  • Your Unique Learner Number (ULN)*

  • A London borough address

  • An active email address

  • A digital photo

* You can find your ULN on the Personal Learning Record.  If you’re having trouble finding it, ask your Learner Manager /Apprentice Coach or call us.


Although there is no apprentice-specific card for national discount rail travel, these Railcards offer great savings.

For a full list of the Railcards available, please visit

16-17 Saver

£30 for 1 year only

Get 50% of all train fares

16-25 Railcard

£30 for 1 year or £70 for 3 years

1/3 off rail travel

26-30 Railcard

£30 for 1 year only

Get 50% of all train fares

Network Railcard

£30 for 1 year only

1/3 off rail fares in London and the South East